Online Consulting

Spot Check Clinic's online consulting service allows you to send a photo of a mole or spot of concern to a skin cancer doctor and receive a written opinion about its possible diagnosis and a suitable management plan. We undertake to reply within 72 hours wherever possible.

Online consulting is not a substitute for a full body skin check or a dermoscopic examination by an experienced skin cancer specialist, but it can be useful if:

  • you can't easily visit a skin cancer specialist
  • you want to know quickly if a spot needs to be examined more closely
  • you have an existing photograph of the spot and want to check if it's growing or changing

Availability

Spot Check Clinic's online consulting service is available to anyone in Australia, even if they have not visited the Spot Check Clinic before.

  • Existing Spot Check Clinic patients already have access to photographs of their skin taken during consultations at the clinic, using the DermEngine system. The online consulting service can be used for submitting photos of previously existing moles, to see if they have changed, or new spots of concern not previously photographed at Spot Check Clinic.
  • If you have not visited Spot Check Clinic before, you can upload a photo using the Firstcheck service. This service is available only to people in Australia.

Both services use a free app for a smartphone or tablet, allowing you to take a photo with the built-in camera.

Devices

For best results, we strongly recommended that you use a specialised magnification device to take the picture, otherwise your skin cancer specialist won't be able to provide you with an accurate assessment. To take good quality pictures of your moles or other suspicious spots, we recommend using a magnification device that attaches to the camera of your smart phone or mobile device.

SkinScope

The SkinScope is a simple and inexpensive magnifying lens that sticks over the camera of any model of smart phone or tablet. It is registered as a medical device in Australia. Follow the SkinScope instructions and moisten your skin for dermoscopic photos of moles or other spots. Used correctly, it can produce images of sufficient quality for your doctor to give an opinion.

MoleScope

The MoleScope is a more advanced lens with a built-in light source that takes higher magnification dermoscopic photos of moles or other spots. Used correctly, it can produce images of a comparable quality to those taken by a skin specialist.

If purchasing the MoleScope, you must select the correct model for your smart phone or tablet.

How to Take and Upload your Photo

Current Spot Check Patients

If you are an existing Spot Check Clinic patient, you probably already have photos taken by your doctor and stored in the DermEngine system. We recommend you download the MoleScope app because it integrates with your existing DermEngine records.

Download and install the free MoleScope app for iOS or Android

The app comes with a built-in guide, including a video, to show you how to photograph spots of concern. (Note that you don't have to use the MoleScope magnfying device; the SkinScope at $30 is a cheaper alternative (although the quality of photos may not be quite as good).

After you have photographed the spot of concern, upload it by touching the cloud icon in the bottom-left corner of your screen. You will be able to select from a list of skin cancer doctors to submit your photo. To send your photo to Spot Check, select Dr Chris Miller from the list.

If You've Never Visited Spot Check Clinic

If you've never visited Spot Check Clinic, you can use either the MoleScope app or the Firstcheck app to upload photos to a doctor.

Using the Firstcheck Skin App

Download and install the free Firstcheck app for iOS or Android

Click on the question mark icon at the top of the screen to access instructions and a video showing how to use the app. Alternatively, see https://www.firstcheckskin.com.au/how-it-works.cfm

  • You will be able to select from a list of skin cancer doctors to submit your photo. To send your photo to Spot Check, select Dr Chris Miller from the list. 
  • Use this exclusive code [DRCMILLER] when selecting Dr Chris Miller to discount the consultation fee to $16 (usually $20).

Take a series of photos of the spot of concern, then answer a set of questions about the spot and your skin cancer risk factors. 

Using the MoleScope App

Download and install the free MoleScope app for iOS or Android

The app comes with a built-in guide, including a video, to show you how to photograph spots of concern. Note that you don't have to use the MoleScope magnfying device; the SkinScope is a cheaper alternative (although the quality of photos is not quite as good).

After you have photographed the spot of concern, upload it by touching the cloud icon in the bottom-left corner of your screen. You will be able to select from a list of skin cancer doctors to submit your photo. To send your photo to Spot Check Clinic, select Dr Chris Miller from the list.

What Happens Next

Your Spot Check Clinic skin specialist will review your photos and write a brief report explaining the possible diagnosis and giving recommendations about how to manage your spot. This report appears in your app, and on the Molescope or Firstcheck Skin website. You will receive an email notification when your report is ready for viewing.

Fees

See our Pricing page for details of fees. Use the code [DRCMILLER] when selecting Dr Chris Miller in the Firstcheck app to discount the consultation price to $16 (normally $20).

Please note that online consulting is not covered by Medicare and no rebate is payable.